Policies
About Our Hospital
Veterinary Specialty Center is divided into "services" which include: Surgical Referral Services, Veterinary Medical Referral Services, Midwest Veterinary Dermatology, Emergency & Critical Care, Imaging Center for Animals, TheraPet Center, and Behavioral Consulting. Your pet may be cared for by several different doctors and may be transferred from one service to another depending on the nature of your pet's condition.
The hospital operates 24 hours a day, 7 days a week 365 a year. To facilitate the best care we work together as a team, often with multiple doctors caring for one patient. If your pet requires continuous care or treatment the Emergency Services will take over during holiday, weekends, evenings and overnight.
Patient and Human Family Rights & Responsibilities
- Every animal has the right to be respected and to receive competent and compassionate care.
- Human families are partners with the veterinary team and participate jointly in the decisions regarding the care of their pet.
- You have the right to know the veterinarians and staff members caring for your pet.
- You have the right to have complete information regarding diagnosis, prognosis and treatment in language you understand.
- You have the responsibility to notify your pet’s health care team if you do not understand.
- You have the responsibility to provide all information about your pet’s health as completely and accurately as possible.
- You have the right to all necessary information to make an informed consent prior to procedures and treatments including an estimate of charges.
- You have the right to refuse consent for treatment and to receive full information regarding the consequences of this action.
- Your pet has the right to continuity of care.
- Your primary care veterinarian has the right to be informed of your pet’s diagnosis, treatment plan and prognosis in a timely manner.
- You have the right to be fully informed of the care required following discharge. You have the responsibility to follow discharge instructions and to discuss with your pet’s caregivers any questions, concerns or dissatisfaction you have about your pet’s care.
- You have the right to review your bill and to have it explained.
- You have the responsibility to meet the financial obligation for your pet’s care and to notify your pet’s health care team in advance if you cannot meet this obligation.
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