Frequently Asked Questions

Why do I need a specialist?
Your primary care veterinarian has diagnosed or suspects that your pet has a medical condition that requires advanced training, techniques or equipment that a general practitioner does not generally have. A specialist has acquired the advanced training and equipment to treat difficult cases.

If you have a concern about your pet’s health, contact your primary care veterinarian. They will determine what course of action is needed for your pet and whether you should be referred to one of our specialists. Your primary care veterinarian will then complete a referral form and ask you to contact us to make an appointment.

What does it mean to be board certified (achieve Diplomate status)?
Veterinarians wishing to become board certified must complete a 2-3 year residency program, meet specific training and caseload requirements, perform research and have their research published. This process is supervised by current Diplomates in each specialty to ensure consistence in training and adherence to high standards. Once the residency has been completed, the resident must sit for and pass a rigorous examination. Only then does the veterinarian earn the title of Diplomate in that specialty.

Do I need an appointment to see a specialist?
Consultations with a specialist are by appointment only. The emergency and critical care services are available 24 hours a day. No appointment is required for ER, but it is recommended that you call before arriving.

How do I make an appointment?
Each doctor has specifically trained coordinators to make your appointment. Coordinators are generally available Monday through Friday from 9:00am to 5:00pm. Feel free to call anytime and leave a message with a coordinator to make an appointment.

Can Veterinary Specialty Center be my regular veterinary clinic?
The specialists and emergency doctors at our hospital do not offer routine veterinary care, such as immunizations, wellness examinations, and other routine preventative care. Our hospital is designed to be an extension of the services provided by your primary care veterinarian. We will work in conjunction with your primary veterinarian to ensure complete patient care.

When can I visit my pet?
Visiting hours are from 10am to 11pm Visits are limited to 20 minutes. Care must be exercised, as visits can disrupt your pet’s treatments and recovery. There may be a wait time when coming to visit your pet. If the client service representative asks you to wait, it is usually due to an unexpected emergency procedure, or to scheduled treatments. Changes in a patients’ condition may result in the need to immediate attention, especially in ICU. Please be patient, and allow extra time when coming to visit your pet.

Can I bring personal belongings for my pet?
Personal belongings left with your pet may not be returned. We encourage you to take belongings with you. If these items are soiled, we may have to dispose of them for sanitary reasons. If you prefer your pet to be fed a special diet while they are with us, you are welcome to leave the food with the hospital staff.

How should I handle phone communication?
We want to make communicating with us easy. Our receptionist can answer many questions, but they are not medically trained. When you have a question that they cannot answer, they will consult with a doctor or technician who will call you back. You are welcome to call anytime for phone updates. If your pet is in ICU/emergency, we ask that you do not call while the doctors and technicians are in rounds and treatments between 8:00 and 9:00 am. If your pet’s condition changes significantly, you will be notified immediately.

Sometimes you may be required to leave a message for an update. This is because the doctors and technicians are providing care to patients and are unable to be interrupted at that time. Calls will be returned at the earliest opportunity. In order to provide the best care for all pets, we request that only one family member call for updates.

What are your payment options? 
Veterinary Specialty Center accepts cash, approved checks, most major credit cards and CareCredit (a convenient payment plan). If you have any specific questions, please contact our financial services advisor.

How big is Veterinary Specialty Center and how many people work here?
Our building is 26,000 square feet and we have more than 30 doctors with a total of over 170 staff to best care for your pet.