As always, our primary concern is for the well-being of our staff, our clients, and our patients.
It is our values and standards that guide our response to the facts that affect us at this current moment.
- Veterinarians and our teams provide important animal and public health surveillance, deliver essential medical care for ill animals, and reduce pain and suffering. As such, our intention is to be available to provide emergency care 24/7 as we have done for the past 45 years
- As citizens, we must support the efforts of our government leaders and participate in activities that will limit the spread of the COVID virus within the community
- As an independent veterinary practice, we are responsible for the livelihood of over 250 families that depend on Veterinary Specialty Center for their salary and benefits
- We believe that companion animals deserve state-of-the-art care in a kind and comforting environment. We know that this applies to every patient. However, in these times of uncertainty about staffing, supplies, and resources, our primary goal has to be to provide this level of care and service to those animals with the most extreme needs.
These beliefs compel us to move forward with an intentional plan to try to uphold our values and standards:
- We have committed to ensuring that every staff member receives their compensation and benefits during this crisis.
- VSC’s leadership team has planned for several worst-case contingencies
- VSC’s incredible staff has rallied to voluntarily divide into ‘PODS’ that will further limit our contact, reduce the chances of spread, and provide coverage in the case of an extreme shortage of personnel
- We must conserve our staff, our supplies, and our resources for the sickest and most painful patients. Therefore, we ask that if your pet or patient has a consultation for an elective or chronic condition scheduled to see us between March 23 – May 11, that you kindly reschedule this appointment.
- If you have a question as to what patients qualify for urgent/emergent care then call us to discuss
- We will be available for telephone/telemedicine consultation for those patients that we do not see in person. Please call us and we can continue to schedule these.
In order to best protect our staff, patients, and clients, we’ve put together some tips.
- WAIT IN YOUR CAR INSTEAD OF OUR LOBBY – All clients and patients must wait in their car. When you arrive, please call us at 847-459-7535 and let us know which service your pet is coming in for. Our staff will call you to discuss your pet’s history and current issue and to let you know when we will come for your pet. If you have a dog, please get out of your car to hand the leash to our staff. If you have a pet in a carrier, please place the carrier in the back seat on the passenger side so we can easily remove the carrier.
- IF YOU ARE SICK, PLEASE SEND A HEALTHY FRIEND OR FAMILY MEMBER TO BRING YOUR PET – Please do not be offended if we ask about your health. We want to be here to help your pet and to do so, we need to keep our staff safe and healthy.
- WHEN IN DOUBT, CALL! – If you’re unsure whether your pet needs to be seen in an emergency or if a scheduled appointment is okay, please call us to help you assess the situation. We will have additional staff in place to ensure the best determination is made for your pet.
- ONE CLIENT PER PET – We understand families want to be supportive of their pets but please limit the number of adults accompanying your pet to the hospital. If you are exhibiting any signs of illness, please find an alternative person to bring your pet to the vet.
- VISITATION – If your pet is hospitalized in our Ward, we ask that you avoid visitation at this time. For patients in our Intensive Care Unit (ICU), please limit visits as best you can and stick to the one client rule. Our technicians are available for phone updates, 24-hours a day.
- KEEP 6 FEET APART – Social distancing is not only recommended, it works. Please make it a priority when near our staff or others in the parking lot.
- WASH YOUR HANDS – We know you’ve heard this one before, but it’s worth repeating.
We will continue to keep you updated as any additional precautions become necessary. Thank you for your help and understanding during this ever-evolving situation.
We understand the concern that many of you have regarding your health and the health and well-being of your families. This is obviously a brutal circumstance that will heavily impact all of us, our business, and our staff but we think it is probably the best way to increase the safety of our staff and clients, which is the most important thing to us.
We will remain transparent, nimble, flexible, and supportive and we are sure that you will work with us as we adapt to these crazy times together. We must continue to work together for the good of our entire community.
Rhonda Feinmehl, DVM and Mitch Robbins, DVM, DACVS, DACCT