COVID-19 Service Announcement

VSC’s Current Protocols During COVID-19

Our clients currently have the option of continuing with curbside service or entering VSC when they have an appointment or pet emergency.

Here are the latest protocols for our clients.

  1. Scan or text for Curbside Check-in – Upon arrival for an appointment or emergency, simply scan or text your specific parking space sign to check in and share your exact location. A member of our team will then call you to discuss your pet’s history, any current issues, and to discuss the next steps. We will ask if you prefer curbside or in-person. Please note that we are only permitting two people in the room or in the waiting room with a pet.
  2. Specialty Appointment – When it is time for your pet’s appointment, a member of our team will come out to the car to either retrieve your pet (for curbside) or escort you to a room (in person). If there will be an extensive wait for tests, we may encourage families to go home and return later to pick up their pet.
  3. Emergency Appointment – An ECC technician will call to get your pet’s history and bring the patient inside. When it is time for your pet’s emergency visit, a member of our team will come out to the car to either retrieve your pet (for curbside) or to escort you to a room (in person). Clients will be given the option to go home and wait.
  4. Waiting Indoors – For clients that need to wait indoors, we are still practicing social distancing to keep our teams safe, and our doors open. Our team will be spacing clients out in the lobby and bistro to ensure that everyone remains safe.
  5. Masks Still Required – We are still requiring masks at VSC. For our curbside service, we ask that you please step out of your car while wearing a mask to transfer your pet on their leash or in their carrier to our team. Masks must always be worn in the building.
  6. Get in line online – If your pet needs emergency medical attention and does not need to be seen immediately, you can reserve a place in line and wait in the comfort of your home by getting in line online. We will text you when it is time to drive to VSC for your visit time. To see if your pet qualifies and to use our Get In Line service, please CLICK HERE.
  7. When in doubt, call! – If you are unsure whether your pet needs to be seen in an emergency or if a scheduled appointment is okay, please call us to help assess the situation. We have additional staff in place to ensure the best determination is made for your pet.
  8. Discharges – We are now discharging all patients in person in the building. Once your pet is ready to be discharged, one of the members of our team will meet you at the front door and escort you to an exam room to go over the final discharge instructions. After completing those instructions, the team member will escort clients to the front desk for final payment.
  9. If you are sick, please send a healthy friend or family member to bring your pet– If you are exhibiting any signs of illness, please find an alternative person to bring your pet to the vet.
  10. Euthanasia services – We have several rooms designated for euthanasia cases. Please wait in your car until a VSC team member comes to you and escorts you into an exam room.
  11. Climate-controlled, luxury restrooms – We provide a climate-controlled, luxury restroom trailer for our clients, which is thoroughly cleaned daily for safety. Any clients requiring accessible restrooms are asked to call us at (847) 459-7535 for accommodations, which require a mask to be worn at all times while inside our hospital.

We will continue to keep you updated as any additional precautions become necessary. Thank you for your help and understanding during this ever-evolving situation.

For more information about COVID-19 and your pet from the AVMA, please go here.


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