Important Update for VSC Clients and Patients
Like other veterinary clinics and hospitals in the area, VSC continues to see a high number of patients in our emergency and specialty services. The large volume of patients has sharply increased emergency wait times for non-critical patients. It has also impacted scheduling for booking specialty appointments until later into the year.
This influx of patients has also led VSC to operate at or near capacity. We have made some changes to ensure a high standard of care for all patients in our hospital. Additionally, these changes will work to help maintain the well-being of our staff. We appreciate your support in helping us prioritize care for the neediest of patients.
We ask for your assistance and cooperation with the following steps:
- VSC continues to prioritize treatment of all life-threatening conditions. Because of excessive wait times, clients with stable pets may be asked to return on a different day. Additionally, we may limit our ER caseload to prioritize a high level of patient care for hospitalized patients.
- All emergency transfers from your primary veterinarian do require a phone call with one of our ECC doctors and a completed ER Referral Form.
- If your pet is stable or has a more chronic medical condition, please schedule an appointment with your primary veterinarian or one of our specialists if needed.
- If you do need to utilize our emergency service, but your pet does not require immediate attention, you can “Get In Line” online. This option allows you to register online and wait in the comfort of your home instead of in our parking lot.
- If your pet is stable while in the ER, he or she may be discharged with a scheduled specialty appointment. We are prioritizing specialty cases that are seen in-house. We want our busy specialty services to be able to care for those patients who most need immediate care.
- Most of our specialty services are operating at or near capacity. Availability for appointments will be prioritized for patients with the most immediate need for care. This could result in delays before any appointment is scheduled. If your pet has an urgent need for specialty care, please have your primary veterinarian reach out directly to the specialty service in our hospital that is needed.
We appreciate your help and collaboration to make sure the most critical animals can get the care they need. Thank you for the confidence you place in us to care for your pets. If you have any questions or concerns, please feel free to call us at 847-459-7535 or send us a message here.