Emergency Visits and Wait Times


Thank you for getting in line or checking into our Emergency and Critical Care Department.

Please complete our Client Registration Form prior to your pet being evaluated by our team.

If presenting strictly for an ultrasound as recommended by either your primary care veterinarian or one of our emergency doctors, please also complete our Ultrasound Consent Form. Ultrasounds are first come, first served, and are subject to availability.

Please scroll down to see your pet’s current place in line and minimum wait time.

Things to know:

  • Due to COVID, all of our services, except euthanasia, are curbside only.
  • We do require that all clients must wear face coverings 😷 when interacting with our staff, both inside and outside of vehicles 🚗.
  • Please do not leave until we have reviewed discharge instructions with you. Leaving your pet at our hospital without authorization to leave will result in a $100.00 boarding fee.
  • When you arrive, a triage nurse will be out as soon as they are available to retrieve your pet and obtain their vitals 🩺.
  • While you are waiting, you may see patients coming and going frequently due to existing appointments with our specialists or we are obtaining vitals on other ER patients.
  • To see your pet’s current place in line and estimated time until you speak with one of our ER doctors 👩‍⚕️, please scroll down to the bottom of this page.
  • If your primary veterinary hospital is open, please have them send any pertinent records to expedite your visit. Records can be emailed 📧 to help@vetspecialty.com or faxed 📠 to 847.808.8900.
  • Bring any medications💊 your pet is currently taking in their original bottles.
  • ER wait times are estimates only and may change based on caseload and severity of presenting cases.
  • For your safety and convenience, we have provided climate-controlled restrooms 🚻 in our parking lot, which are deep cleaned daily.
  • We have recently extended our complimentary WiFi to include our parking lot.
    • Username:  VSCGuest
    • Password:    8474597535
  • Due to the closure of several referring animal hospitals, we are seeing an unprecedented surge in the number of sick and injured patients through our Emergency and Critical Care Department with increased wait times.
  • Like you, our team is faced with additional personal and professional challenges during COVID.
  • We do enforce a zero-tolerance policy for violence, foul language 🤬 and/or abusive behaviors towards any members of our team.
  • To request a cold boxed water (we’re a Certified B Corp! 🧊🌎💧♻), call us at 847.459.7535 and we will safely bring it to your parking spot.
  • We ask that you please remain patient and kind, and treat our staff as an extension of your pet’s care family.
  • We apologize for the wait and appreciate your patience.

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